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Lifestyle Hotel Reset Definition of Luxury

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“It seems that many hotels have barely changed over the last decades still consisting of the same in-room amenities, the same heavy curtains, the same check-in process, and the same small desk. This is no longer a place where the modern-day traveller feels at home,” states report co-author HVS associate Veronica Waldthausen.

“This new segment of traveller is no longer looking for white-linen service, bellboys to carry their luggage up to their room or a concierge. When the current generation of young travellers enter a hotel, they want to feel completely at home, connected and to be in a setting where they can be part of an experience,” she adds.


More information at http://hotelmarketing.com/index.php/content/article/how_consumers_are_driving_change_in_the_hotel_industry