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Hotel SMS Marketing Tips


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Next time you're in a restaurant, standing in line, shopping for groceries, take a look around. What do you see? Odds are you'll find most people are enthralled by one thing – their cell phones. Whether they're aimlessly scrolling through social media, texting, or talking, it's obvious that cell phones are constant fixtures in our lives.

While it may be dismaying to see our culture obsessed with cell phones, consider it a boon for your hotel marketing efforts. What you have is a captive audience that gives you a prime opportunity to showcase your hotel brand, build rapport, and attract new business.

It's difficult to resist the temptation of checking an incoming text. Studies have shown that – unlike email messages – texts are normally opened within 2 or 3 minutes of receiving them. This makes text messaging a potent marketing tool.

Now that you have such a captivated audience, here are some do's and don'ts to follow when using this highly effective hotel marketing medium.

DO Nurture a Personal Relationship

It's not so far-fetched for people to have such a close knit personal attachment to their devices. Afterall, their cell phone holds their photos, closest contacts, personal correspondence, and acts as lifeline in case of an emergency. So, keep in mind a cellphone is a highly personal device, so treat it as such.

(Read more at: Hospitality.cvent.com)