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Hotel Customer Service Phrases to Avoid


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I was always taught that customer service = the "cheerful giving of attention". I doubt that these next 5 phrases will make any customer very cheerful.


"We're really busy today"

As a customer, do we care if the business is busy? Yes, we want the business to be successful, but not to the detriment of service, especially the service I receive. This phrase leaves the impression in the mind of the customer that we will receive less than desired service and attention because the cashier, waiter, attendant, etc. is too busy to properly tend to us.

Just greet me, the customer, in your usual pleasant manner and forget that phrase.

(Read more at: eHotelier.com)